Quality and Accountability
As an international development organisation, we are accountable to our donors, to those who benefit from our work and to our staff. CBM is committed to ensuring quality in our programmes, to being transparent and responsive to the communities we work with.
Evaluating Our Work
Evaluations generate lessons learned, knowledge for future decisions and help us be accountable to our target groups, partner organisations and donors through assessing whether we delivered what we promised and whether we spent our funds in the best possible way.
Read evaluation summaries
Holding CBM accountable
CBM adheres to globally-recognised accountability standards as a member of the Core Humanitarian Standard (CHS) Alliance.
Core Humanitarian Standard (CHS)
The Core Humanitarian Standard on Quality and Accountability (CHS) describes the essential elements of principled, accountable and high-quality humanitarian action. Organisations may use it as a voluntary code with which to align their own internal procedures. It can also be used as a basis for verification of performance.
The Standard sets out nine commitments that organisations and individuals involved in humanitarian response can use to improve the quality and effectiveness of the assistance they provide. It facilitates greater accountability to communities and people affected by crisis: knowing what organisations have committed to will enable them to hold those organisations to account.
CBM became a member of the CHS Alliance in 2015 and has successfully completed its first self-assessment in 2018. You can access it here or below. The self-assessment is the first step of verification in the Alliance, where CBM provides information on the nine commitments to CHS.
Reporting issues or incidents
Anyone can report an incident or provide feedback.
CBM has three main reporting and feedback mechanisms available to everyone. Learn about your options and decide how best to contact us.
Setting the quality bar
As an integral part of our Federation Strategy, we have developed the following standards to ensure consistent quality and accountability in the work we do.
Our Programme Quality Framework spells out the principles and commitments that guide the quality of our programmatic work and to which we seek to be held accountable.
Our Partnership Principles explain CBM's long-standing, foundational approach to partnerships. They guide our behaviours and interactions with our partners.
Our Code of Conduct stipulates acceptable and unacceptable behavior of CBM staff and those who work with us.