Quality and Accountability

As an international development organisation, we are accountable to our donors, to those who benefit from our work and to our staff. CBM is committed to ensuring quality in our programmes, to being transparent and responsive to the communities we work with.

Setting the quality bar

As an integral part of our Federation Strategy, we have developed the following standards to ensure consistent quality and accountability in the work we do. 

Our Programme Quality Framework spells out the principles and commitments that guide the quality of our programmatic work and to which we seek to be held accountable.

Our Partnership Principles explain CBM's long-standing, foundational approach to partnerships. They guide our behaviours and interactions with our partners. 

Our Code of Conduct stipulates acceptable and unacceptable behavior of CBM staff and those who work with us.

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Reporting issues or incidents

Anyone can report an incident or provide feedback.

CBM has three main reporting and feedback mechanisms available to everyone. Learn about your options and decide how best to contact us. Learn more

Holding CBM accountable

CBM adheres to globally-recognised accountability standards as a member of Accountable Now and the Core Humanitarian Standard (CHS) Alliance.

Accountable Now

Accountable Now

As a sign of our commitment to transparency, CBM became a member of Accountable Now in 2008.

Accountable Now is a cross-sectoral platform of 27 international civil society organisations. Together, we strive to be transparent, responsive to stakeholders and focused on delivering impact.

CBM has signed 12 globally succinct Accountability Commitments, including effective management, ethical fundraising and multi-stakeholder engagement.

CBM reports annually to an independent review panel, according to the Accountable Now reporting guidelines

Core Humanitarian Standard (CHS)

The Core Humanitarian Standard on Quality and Accountability (CHS) describes the essential elements of principled, accountable and high-quality humanitarian action. Organisations may use it as a voluntary code with which to align their own internal procedures. It can also be used as a basis for verification of performance.​

The Standard sets out nine commitments that organisations and individuals involved in humanitarian response can use to improve the quality and effectiveness of the assistance they provide. It facilitates greater accountability to communities and people affected by crisis: knowing what organisations have committed to will enable them to hold those organisations to account. 

CBM became a member of the CHS Alliance in 2015 and has successfully completed its first self-assessment in 2018. You can access it here or below. The self-assessment is the first step of verification in the Alliance, where CBM provides information on the nine commitments to CHS. 

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Evaluating Our Work

Evaluations generate lessons learned, knowledge for future decisions and help us be accountable to our target groups, partner organisations and donors through assessing whether we delivered what we promised and whether we spent our funds in the best possible way. Read evaluation summaries