Quality and Accountability

As an international development organisation, we are accountable to our donors, to those who benefit from our work and to our staff. CBM is committed to ensuring quality in our programmes, to being transparent in our reporting and to enabling safe and secure reporting of any misconduct.   

Setting the quality bar

As an integral part of our Federation Strategy, we have developed standards to ensure consistency of quality and accountability in the work we undertake across the CBM Federation. 

Our Programme Quality Framework spells out high-level principles and commitments to guide the quality of our programmatic work and to which we seek to be held accountable.

Our Partnership Principles explain CBM's long-standing, foundational approach to partnerships. They guide our behaviours and interactions with our partners. 

Our Code of Conduct stipulates acceptable and unacceptable behavior of CBM staff and those who work with us.

Ipyana (8yrs) and his uncle Wilfred are walking side by side holding hands.

Report an incident

Confidential information regarding criminal offences, ethical misconduct or complaints pertaining to auditing, can be submitted in English, French, Spanish and German. The whistle-blower system ensures the highest possible data security and anonymity through a dedicated web application.

Submit a report

Whistle-blower system

When serious issues arise, CBM staff, partners and people we work with have recourse to the whistle-blower system, which is an anonymous mechanism for reporting unacceptable conduct.

The diversion of resources or mis-use of power for personal gain compromises CBM's core values and our accountability towards our beneficiaries, their communities and our donors around the world. CBM does not accept—nor tolerate—corruption nor fraud.

Anyone (including CBM partners and people we work with and serve) can use the whistle-blower system to report an incident they witnessed without fear of retribution. 

close up at 2-year-old holding hands with his mother


CBM and our partner organisations have a critical responsibility to uphold the protection of all persons who place their trust in us, particularly those most vulnerable to abuse.

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Holding CBM accountable

CBM adheres to globally-recognised accountability standards as a member of Accountable Now and the Core Humanitarian Standard (CHS) Alliance.

Accountable Now

Accountable Now

As a sign of our commitment to transparency, CBM became a member of Accountable Now in 2008.

Accountable Now is a cross-sectoral platform of 27 international civil society organisations. Together, we strive to be transparent, responsive to stakeholders and focused on delivering impact.

CBM has signed 12 globally succinct Accountability Commitments, including effective management, ethical fundraising and multi-stakeholder engagement.

CBM reports annually to an independent review panel, according to the Accountable Now reporting guidelines

Core Humanitarian Standard (CHS)

The Core Humanitarian Standard on Quality and Accountability (CHS) describes the essential elements of principled, accountable and high-quality humanitarian action. Organisations may use it as a voluntary code with which to align their own internal procedures. It can also be used as a basis for verification of performance.​

The Standard sets out nine commitments that organisations and individuals involved in humanitarian response can use to improve the quality and effectiveness of the assistance they provide. It facilitates greater accountability to communities and people affected by crisis: knowing what organisations have committed to will enable them to hold those organisations to account. 

CBM became a member of the CHS Alliance in 2015 and has successfully completed its first self-assessment in 2018. You can access it here or below. The self-assessment is the first step of verification in the Alliance, where CBM provides information on the nine commitments to CHS. 

6-year-old girl practices writing with a fieldworker

Evaluating Our Work

Evaluations generate lessons learned, knowledge for future decisions and help us be accountable to our target groups, partner organisations and donors through assessing whether we delivered what we promised and whether we spent our funds in the best possible way.

Read evaluation summaries