15.08.2019 What's it like working as an inclusion coordinator?

Discussing feedback mechanisms for persons with disability. July, 2019
Tahmida Akter (left), who is an Inclusion Coordinator with CBM partner CDD, discusses feedback and complaint mechanisms with persons with disabilities from the Rohingya population in the Cox's Bazaar refugee camp. July 2019. ©CBM

The following is from an 2019 interview with Tahmida Akter, an Inclusion Coordinator with CBM partner Centre for Disability in Development (CDD) responding to the Rohingya crisis in Cox's Bazaar, Bangladesh.

 What is your current role with the Centre for Disability in Development (CDD)? 

I started my journey with CDD as an occupational therapist, then I moved into the role of ‘Inclusion Officer,’ and now I am working as Inclusion Coordinator.

Here, I am managing/supervising an inclusion team, a team of three inclusion officers and one senior training officer. As well as this I am coordinating disability mainstreaming projects along with providing technical support in the different clusters (WASH and Protection), and Technical Working Groups.

I find this is a very dynamic role, where I deal with new challenges and opportunities regularly. Some days I go to the camp to visit field activities of partner organisations and provide on-site technical support, onsite capacity building training, etc. Other days, I work in Cox’s Bazar and attend different cluster meetings, providing technical support to the cluster for the better inclusion of older people and people with disabilities. Additionally, I am working with the Age and Disability Task Force (ADTF) and maximise communication with other humanitarian agencies so that they can reach our support for disability mainstreaming.    

How did you come to work in the field of humanitarian response? What were you doing before this?

Before joining the CDD, I worked with the Centre for the Rehabilitation of the Paralysed (CRP) as a clinical occupational therapist for about four years. Although I am experienced working in different areas of Bangladesh, I was very keen to know more about community-focused service and the humanitarian context; and, fortunately, I got the opportunity from CDD.    

How have your previous experiences helped you in your current role? 

The previous job experience helped me a lot in my current role. Being an occupational therapist, I have learned to think holistically. I was dedicated to work on accessibility, reasonable accommodation, adaptation/ modification of home and office environment along with other responsibilities. I dealt and solved the real problem in participating daily activities by people with disabilities in their own context/house, and I am happy that I am getting the scope to utilise and build on my previous experience and knowledge here in disability mainstreaming and inclusion. Moreover, I am more than happy to support humanitarian sectors/clusters and different humanitarian agencies for disability mainstreaming.

What are the biggest challenges you face?

Humanitarian actors do wish to ensure inclusion of people with disabilities. However, there is lack of training or knowledge on how to do this. Besides, in this context there is a very limited number of organisations who are working on disability mainstreaming. So, it is difficult for us to provide all the support required by all of the agencies.

There are also few people with skills and experience in disability inclusion, and only a few organisations are hiring people in ‘inclusion’ positions—although this is changing.

This is often a gap between knowledge and practice, from the designing phase of a project to fully including people with disabilities.

What do you enjoy most of all? What inspires you?

I enjoy learning the context and barriers facing older people and people with disabilities, and then making contextual solutions. I also enjoy advocacy and networking with the clusters and humanitarian agencies to promote disability inclusion more widely.

I like to see the impact of our work. For example, from CDD-CBM, we—my colleague Emma and I—provided technical support to the sanitation Technical Working Group for accessible WASH (Water, Sanitation and Hygiene) design consideration, based on the humanitarian context for developing inclusive WASH guidelines. Once these guidelines were published, different humanitarian agencies will use them and people with disabilities will benefit.  

What are your hopes and dreams for the future?

I want to contribute more on disability mainstreaming and inclusion in the humanitarian field.

I hope and believe that in the near future, government (of all levels) and humanitarian agencies will be more aware and continue to show more willingness to increase disability mainstreaming. I also hope that people with disabilities will get more opportunities to strengthen their representation in disability mainstreaming and inclusion, and will; therefore, be more involved in global development.  

Video about home-based rehabilitation in Cox's Baazar

Click to watch this video
Home-Based Rehabilitation (HBR) officer Battia Nahar Ahsan describes a typical day with its challenges and successes in makeshift Rohingya refugee camps in Cox's Bazar, Bangladesh.

Home-based Rehabilitation (HBR)
For Inclusive Humanitarian Actions for Rohingya Community
An initiative of CBM and CDD

>>BATIA: Assalamualaikum, I am Batia Nahar Ahsan, working as a Rehabilitation Officer in a Home-Based Rehabilitation (HBR) team of CDD-CBM.

Every morning we come to the camp by an office-rented bus. Our office schedule is 9:00 am to 4:30 pm. We provide our attendance through a digital system. Then we collect allocated important items like oral saline, hand gloves, mask, papers, etc., and move towards the field. 

Our team is divided according to selected areas. An occupational therapist, therapy assistant and a volunteer are in one team. I (physiotherapist) am with another team including a therapy assistant and a volunteer. 

Our main task is to provide rehabilitation services to the persons with disabilities at the home level. Our HBR team consists of a physiotherapist, occupational therapist, therapy assistant and a volunteer. 
Services of HBR starts with finding clients through home to home visits. Then we finish assessment. Later, we provide therapeutic exercises. 

Besides in our camp, we organize monthly or needs-based prosthesis/orthosis fitting camp, where patients who have an impairment, amputation or device need are taken to the camp, and through measurement and casting, they receive assistive devices through the support of the HBR team.

We also provide ‘Gait Training’ to those who have received artificial limbs. They are also in our follow-up services who receive assistive devices or artificial limbs.

Our occupational therapist is also engaged in home modification to improve their daily living.

The HBR team also faces challenges. 

The first one is environment or weather like heavy rain, muddy pathways and hot and humid conditions. 

The second challenge is home relocation. Sometimes clients that registered during the second time visit are missing; finding them again is a challenge.

Third challenge we face is family members actually want to hide persons with disabilities. They don’t want to introduce (them). 

Another challenge is Rohingya people are highly interested in food and non-food items related services. 

Besides, distance is a challenge. Walking is the only way to reach homes of the clients. The camp covers a very large area. We have to go to a patient’s home by walking.

We not only face challenges; we have some successes also.

The first one is Rohingya people never received rehabilitation services in Myanmar. Here they have access to these services. They know very well about these services. At first, they don’t have any positive view on it; we had to work very hard to make them positive.

The HBR team not only provides services, we also create awareness. The HBR is well-recognized among the other organizations. Patients are not only satisfied in our services, but also other organizations refer their clients to us by observing our activities and services. It’s a huge success to us.

Rohingya women usually want to stay inside their homes. Their outdoor movement is very limited; as a result, they do not access medical and other services. For this, many women can’t receive services from the main camp. 

Here, the HBR team is playing a big role. They (Rohingya women) can more easily express to female staff rather than male staff. For this, female therapists have a significant role in the HBR team.

We are visiting the homes of those who are unable to move outside. They benefit greatly from this. 

The HBR team is mainly working for people who can’t reach the main camp. The reasons they can’t move are they have a disability; uneven pathways; houses are in the hills; houses are very far. We are working for them.

The main slogan of HBR is “Reaching the unreached.” In the houses where there are persons with disabilities, we bring the services to their doorstep. 

Developed under “Inclusive Humanitarian Actions for Rohingya and Host Community in Cox’s Bazar District, Bangladesh” Project.
This document is developed by CDD.
Featuring CDD and CBM.